FAQs – Schwarzenbach Hotel Software
🔹 General Questions
What is Schwarzenbach Hotel Software?
Schwarzenbach Hotel Software is a comprehensive solution for managing hotels, guesthouses, and holiday accommodations. It supports processes such as bookings, check-in/check-out, invoicing, guest management, and reporting.
Who is the software suitable for?
The software is ideal for:
- Small hotels & boutique hotels
- Guesthouses & inns
- Holiday apartments & apartment hotels
- Hotel chains with multiple locations
Can the software be installed locally?
The Schwarzenbach Hotel Software is available:
- Single-user version: Installation on your own computer
- Multi-user version: Installation on your own servers
- With AI assistant for installation support
What devices can I use the software on?
The software works on:
- Desktop PCs (Windows & Mac, Linux)
- Mixed operation possible for server/client applications
- Tablets
- Smartphones (limited functionality)
Booking & Reservation
Can I integrate online bookings?
Yes, the software offers:
- Integration of a booking widget for your website
- Synchronization with booking platforms (Channel Manager)
- Real-time availability
Does the software support multiple booking channels?
Yes, it can be connected to common platforms so that:
- Double bookings are avoided
- Prices are automatically synchronized
Can I adjust prices?
Yes, there are functions for:
- Seasonal prices
- Last-minute offers
- Daily price (automatic)
- Dynamic prices (channel service automatic)
- Individual price / Special price (per guest or company)
- Normal Price
Guest Management
What guest data is stored?
Typical data:
- Name, address, contact details
- Stay history
- Preferences (e.g., room requests)
Is the software GDPR compliant?
Yes, the software meets all GDPR requirements:
- Data storage within the EU
- Access controls
- Deletion and export functions
Is a subscription required?
No, why pay every month when you can own it once?
Get full access – no subscription, no recurring costs.
Can I manage regular guests?
Yes, with features like:
- Guest history
Check-in & Check-out
Is there a digital check-in function?
Yes:
- Guests can check in online in advance
- Quick check-in
- Digital registration form
- Reduces waiting times at reception
Can I create invoices automatically?
Yes, the software creates:
- Automatic invoices upon check-out
- Customizable invoice layouts
Does the software support self-check-in?
Optionally yes, in combination with:
- Key card systems
- Door codes or smart locks
🔹 Payment Processing
Which payment methods are supported?
- Credit cards
- EC/Debit cards
- Online payments
- Cash payment
- Bank transfer
Is integration with payment providers possible?
No, there are no interfaces to various payment providers.
Reporting & Analysis
Which reports are available?
- Revenue reports
- Occupancy statistics
- Annual comparison
- Daily closing statements
- Projections
- General business development
- Booking behavior
- Estimated annual revenue
- Services (revenue generated per item)
- Special rates (revenue generated)
- Final settlements
- Cash register closing statements
- Work preparation
Can I create individual reports?
Yes, custom reports are possible.
Integration & Interfaces
Are there interfaces to other systems?
Yes, e.g.:
- Booking platforms (OTA & Dirs21)
- Accounting software
- POS systems
- Locking systems
- Telephone systems
- TV systems
- TSE (Cryptovision & Diebold-Nixdorf)
- Smart Heating Control
- Credit card terminal
- ID scanner & Signature scanner (Digital Registration Form)
- Beverage systems
- Smart Minibar
Is data migration possible when switching software?
We can transfer data when switching to our hotel software – provided a quick check confirms that everything can be transferred correctly.
Can I connect the software to my website?
Yes, including:
- Booking mask
- API interfaces
Can I access the software from anywhere?
Yes! With our self-hosted hotel software, you retain full control over your data at all times. The solution runs directly on your own on-site server and is securely accessible from anywhere via VPN. Unlike cloud solutions, your data remains entirely within your hotel – without external storage or dependence on third-party servers.
Thanks to encrypted VPN access, you can access bookings, invoices, reports, and evaluations at any time – whether you're in the office, at home, or on the go. This way, you always have an overview of occupancy, prices, and revenue, without compromising data protection and security.
Our self-hosted solution is suitable for hotels of all sizes: from boutique hotels to guesthouses and hotel chains. You benefit from fast performance, flexible scalability, and automated processes that significantly simplify your daily work.
Experience how ease of use, maximum data security, and complete control over your software come together. Test our hotel software now risk-free and increase your direct bookings – while your data always stays with you.
🔹 User Management
Can multiple employees work simultaneously?
Yes, with:
- Multi-user access
- Role and rights management
Can I restrict access rights?
Yes:
- Individual roles (e.g., reception, management)
- Access only to relevant functions
Security
How secure is my data?
- Encrypted data transfer
- Regular backups
- Servers in secure data centers
What happens in case of a system failure?
- Automatic backups
- Fast recovery
Support & Service
Is there customer support?
Yes:
- Email support
- Phone support
- Support with RustDesk (Remote Support)
- Video conference
Are there training courses?
Yes:
- Online tutorials
- Webinars
- Individual training courses
Costs & License
How much does the software cost?
The costs depend on:
- Single-user system and multi-user system
- Scope of functions
- selected package
Is there a free trial?
Yes, a trial period is available.
Are there contract terms?
- No contract terms
- Individual service contracts for larger businesses
Extensions & Features
Can the software be extended?
Yes, through:
- Additional modules
- API integrations
- individual adjustments
Does the software support housekeeping?
Yes:
- Room status in real time
- Cleaning schedules
- Facility Management (housekeeping / repairs)
Is there a mobile app / tablet?
Yes, for:
- Complete suite for tablets on the go.
- Check-in/Check-out (limited smartphone)
- Room status
Technical Questions
How long does the setup take?
- Small businesses: a few hours
- Larger hotels: 1–3 days
Are updates performed automatically?
- Yes, for the Suite Junior version via an optional manual update.
- Yes, for the Suite Advanced (Server/Client) version via remote maintenance.
Do I need special hardware?
No, a normal computer with internet access is sufficient.