FAQs – Schwarzenbach Hotel Software
🔹 General Questions
What is Schwarzenbach Hotel Software?
Schwarzenbach Hotel Software is a comprehensive solution for managing hotels, guesthouses, and holiday accommodations. It supports processes such as bookings, check-in/check-out, invoicing, guest management, and reporting.
Who is the software suitable for?
The software is ideal for:
- Small hotels & boutique hotels
- Guesthouses & inns
- Holiday apartments & apart-hotels
- Hotel chains with multiple locations
Can the software be installed locally?
Schwarzenbach Hotel Software is available:
- Single-user version: Installation on your own computer
- Multi-user version: Installation on your own servers
- With AI assistant for installation support
On which devices can I use the software?
The software works on:
- Desktop PCs (Windows & Mac, Linux)
- Mixed operation possible with server/client application
- Tablets
- Smartphones (limited functionality)
Booking & Reservation
Can I integrate online bookings?
Yes, the software offers:
- Integration of a booking widget for your website
- Synchronization with booking platforms (Channel Manager)
- Real-time availabilities
Does the software support multiple booking channels?
Yes, it can be connected to common platforms, so that:
- Double bookings are avoided
- Prices are automatically synchronized
Can I adjust prices?
Yes, there are functions for:
- Seasonal prices
- Last-minute offers
- Daily price (automatic)
- Dynamic prices (channel service automatic)
- Individual price / Special price (per guest or company)
- Standard price
Guest Management
What guest data is stored?
Typical data:
- Name, address, contact details
- Stay history
- Preferences (e.g. room requests)
Is the software GDPR compliant?
Yes, the software complies with all GDPR requirements:
- Data storage within the EU
- Access controls
- Deletion and export functions
Is a subscription required?
No, why pay every month when you can own it once?
Get full access – no subscription, no recurring costs.
Can I manage regular guests?
Yes, with features like:
- Guest history
Check-in & Check-out
Is there a digital check-in function?
Yes:
- Guests can check in online in advance
- Quick Check-in
- Digital registration form
- Reduces waiting times at the reception
Can I automatically create invoices?
Yes, the software creates:
- Automatic invoices upon check-out
- Customizable invoice layouts
Does the software support self-check-in?
Optionally yes, in combination with:
- Key card systems
- Door codes or smart locks
🔹 Payment processing
Which payment methods are supported?
- Credit cards
- EC/Debit cards
- Online payments
- Cash payment
- Bank transfer
Is it possible to connect to payment providers?
No, there are no interfaces to various payment providers.
Reporting & Analysis
Which reports are available?
- Revenue reports
- Occupancy statistics
- Annual comparison
- Daily closings
- Prognosis
- General business development
- Booking behavior
- Expected annual revenue
- Services (revenue generated per item)
- Special prices (revenue generated)
- Final statements
- Cash register settlements
- Work preparation
Can I create individual reports?
Yes, custom reports are possible.
Integration & Interfaces
Are there interfaces to other systems?
Yes, for example:
- Booking platforms (OTA & Dirs21)
- Accounting software
- POS systems
- Locking systems
- Telephone systems
- TV systems
- TSE (Cryptovision & Diebold-Nixdorf)
- Smart heating control
- Credit card terminal
- ID scanner & signature scanner (Digital registration form)
- Beverage systems
- Smart minibar
Is data migration possible when changing software?
We can transfer data when switching to our hotel software - provided a brief check shows that everything can be transferred correctly.
Can I connect the software to my website?
Yes, including:
- Booking mask
- API interfaces
Can I access the software from anywhere?
Yes! With our Self-Hosted Hotel Software, you always maintain full control over your data. The solution runs directly on your own on-site server and is securely accessible from anywhere via VPN. Unlike cloud solutions, your data remains completely in your hotel – without external storage or dependence on third-party servers.
Thanks to encrypted VPN access, you can access bookings, invoices, reports, and analyses at any time – whether you're in the office, at home, or on the go. This way, you always keep track of occupancy, prices, and revenue, without compromising on data protection and security.
Our Self-Hosted solution is suitable for hotels of all sizes: from boutique hotels to guesthouses and hotel chains. You benefit from fast performance, flexible scalability, and automated processes that significantly ease your daily work.
Experience how easy operation, maximum data security, and complete control over your software come together. Test our hotel software now risk-free and increase your direct bookings – while your data always stays with you.
🔹 User management
Can multiple employees work simultaneously?
Yes, with:
- Multi-user access
- Role and rights management
Can I restrict access rights?
Yes:
- Individual roles (e.g., reception, management)
- Access only to relevant functions
Security
How secure is my data?
- Encrypted data transfer
- Regular backups
- Servers in secure data centers
What happens in case of a system failure?
- Automatic backups
- Fast recovery
Support & Service
Is customer support available?
Yes:
- Email support
- Phone support
- Support with RustDesk (Remote Support)
- Video conference
Are trainings provided?
Yes:
- Online tutorials
- Webinars
- Individual training sessions
Costs & License
How much does the software cost?
The costs depend on:
- Number of rooms up to 40 and up to 2000
- Range of functions
- selected package
Is there a free trial?
Yes, a trial phase is available.
Are there fixed contract terms?
- No fixed contract terms
- Individual service contracts for larger establishments
Extensions & Features
Can the software be extended?
Yes, through:
- Additional modules
- API integrations
- Custom adjustments
Does the software support housekeeping?
Yes:
- Real-time room status
- Cleaning schedules
- Facility Management (building services / repairs)
Is there a mobile app / tablet?
Yes, for:
- Complete suite for tablets on the go.
- Check-in/Check-out (limited smartphone)
- Room status
Technical Questions
How long does setup take?
- Small businesses: a few hours
- Larger hotels: 1–3 days
Are updates performed automatically?
- Yes, automatically for the Suite Basic and Suite Junior versions.
- Yes, for the Suite Advanced (Server/Client) version via remote maintenance.
Do I need special hardware?
No, a normal computer with internet access is sufficient.